Return & Refund Policy

Effective Date: October 2026

At Aegabe, we take great pride in the quality, safety, and purity of our dietary supplements. Because our products are health and wellness consumables, we maintain strict quality control standards to protect all of our customers.

Please read our return and replacement policy carefully before placing your order.

1. Final Sale Policy (No Returns or Refunds)

Due to the nature of dietary supplements, safety regulations, and personal hygiene standards, all sales are final.

  • We do not accept returns or offer refunds for opened or unopened products.
  • We cannot accept returns based on personal taste preference, change of mind, or ordering error.

2. Damaged or Defective Items (48-Hour Replacement Guarantee)

Your satisfaction and safety are our highest priorities. If your package arrives damaged, broken, or tampered with during transit, we will gladly send you a free replacement.

Requirement for Replacement:

  • Notice Timeframe: You must inspect your delivery and contact customer support within 48 hours of delivery confirmation (based on carrier tracking info).
  • Proof of Damage: To process your replacement, you must provide photo or video evidence clearly showing:
    1. The outer shipping box with the carrier tracking label visible.
    2. The damaged product container, seal, or contents.

3. How to Request a Replacement

If you received a damaged product, please follow these steps within 48 hours of receipt:

  1. Send an email to usaegabe@gmail.com with the subject line: Damaged Item Request - Order #[Your Order Number].
  2. Attach clear photos or videos of the damaged item and outer shipping packaging.
  3. Include a brief explanation of the damage.

Once our support team verifies the documentation, we will process and ship a brand-new replacement product at no additional charge to you within 1–2 business days.

4. Incorrect Items Delivered

If you received an item different from what you ordered, please contact us within 48 hours of delivery at support@aegabeus.com. We will quickly verify the order and dispatch the correct items right away.

5. Contact Us

For any questions regarding our Return & Refund Policy or your recent order, please reach out to us: